Aiorchestration

Privacy Policy

Last updated: May 2025

1. Introduction

AiOrchestration (“we,” “us,” or “our”) operates the website aiorchestration.space and the AiOrchestration platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

  • ‣Account Information: Name, email address, company name, and password when you register for an account.
  • ‣Payment Information: Billing address, payment method details (processed via our payment provider; we do not store full card numbers).
  • ‣Usage Data: Workflow configurations, agent execution logs, API call metadata, feature usage patterns, error reports, and performance metrics.
  • ‣Technical Data: IP address, browser type, operating system, referring URLs, device identifiers, and cookies.
  • ‣Communications: Emails, support tickets, and feedback you send to us.

3. How We Use Your Information

We use collected information for the following purposes:

  • ‣To provide, operate, and maintain the Service
  • ‣To process payments and manage your subscription
  • ‣To communicate with you about updates, security alerts, and support
  • ‣To analyze usage patterns and improve the Service
  • ‣To detect, prevent, and address fraud or abuse
  • ‣To comply with legal obligations

License to Usage Data: By using the Service, you grant AiOrchestration a worldwide, irrevocable, royalty-free license to use, process, and analyze aggregated and anonymized usage data derived from your use of the Service for the purpose of improving, developing, and operating the Service and related products. This license survives termination of your account.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following legal bases:

  • ‣Contract Performance: Processing necessary to provide the Service you subscribed to.
  • ‣Legitimate Interest: Analytics, security monitoring, fraud prevention, and service improvement.
  • ‣Consent: Marketing communications (you may withdraw consent at any time).
  • ‣Legal Obligation: Compliance with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • ‣Service Providers: Payment processors, cloud infrastructure providers, analytics services, and customer support tools, each bound by confidentiality agreements.
  • ‣Legal Requirements: When required by law, court order, or governmental authority.
  • ‣Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

6. Data Retention

We retain your account information for as long as your account is active. Execution logs and workflow data are retained according to your plan (1 day on Free, 7 days on Starter, 30 days on Pro, 90 days on Team). After account deletion, we retain anonymized aggregate data indefinitely. We may retain records for longer periods where required by law.

7. Your Rights

Depending on your location, you may have the following rights:

  • ‣Access: Request a copy of the personal data we hold about you.
  • ‣Correction: Request correction of inaccurate personal data.
  • ‣Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • ‣Portability: Request export of your data in a machine-readable format.
  • ‣Opt-out (CCPA): California residents may opt out of the sale of personal information. We do not sell personal data.

To exercise these rights, contact us at support@aigeamy.com.

8. Cookies and Tracking

We use essential cookies for session management and authentication, analytics cookies to understand usage patterns (Google Analytics), and optional marketing cookies. You may disable non-essential cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

10. Dispute Resolution and Limitation of Liability

Any disputes arising out of or relating to this Privacy Policy shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, seated in Delaware, USA. You waive any right to participate in class action proceedings. Our total liability for any privacy-related claim is limited to the amounts paid by you to AiOrchestration in the three months preceding the claim.

11. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice on the Service at least 7 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: support@aigeamy.com